Refund policy

Returns and Exchange

Policy

A product can be exchanged only if it was received damaged while shipping or at source and must be informed to us within 24 hours of receiving your order. If 24 hours have gone by since your order was delivered, unfortunately we can't offer you an exchange or refund.

We don't have any refund policy. Items can only be exchanged once bought.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All our products are handmade, and slight human error is possible. Such minor variations are not considered a quality issue; therefore, refunds will not be provided on this basis. Exchanges may be offered at our discretion, after assessing the extent of the error.

 

Additional non-exchangeble items:
Limited Edition Collection Items

Items purchased on sale

To complete your exchange, we require a receipt or proof of purchase.

There are certain situations where exchanges are not applicable:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 10 days after delivery

Exchanges (if applicable)

We only replace items if they are defective or damaged at source. If you need to exchange it for the same item, send us an email at dastkaristore@gmail.com or whatsapp at ‪+92 343 3421150‬