Shipping policy

Shipping Policy

1. Order Processing:

• All clutches are handmade and undergo a thorough quality check before shipping.

• Orders are processed within 2-3 business days after payment confirmation.

2. Shipping Time & Delivery:

• Domestic shipping: Estimated delivery time 2-4 working days

• International shipping: Estimated delivery time 15-20 working days

• Delivery times may vary based on location and customs processing.

3. Shipping Charges:

• Shipping charges are calculated at checkout based on the delivery location.

• Any customs duties or import taxes for international orders will be the responsibility of the customer.

4. Tracking Information:

• Once your order is shipped, you will receive a tracking number via email/SMS.

5. Damages & Lost Packages:

• We take great care in packaging our clutches, but if you receive a damaged item, please contact us on same day you receive your order with photos.

• We will not be responsible if you report a damaged product after the next day of receiving it. No exchange or refund will be provided.

• We are not responsible for lost or stolen packages after delivery.

6. Replacement & Exchange:

• If a replacement or exchange is required, the customer will be responsible for the delivery charges.

For any shipping-related inquiries, feel free to contact our support team at dastkaristore@gmail.com. 

7. All our crystal bags are 100% handmade. We carefully inspect each piece and pack them securely. However, it is normal for some crystals to loosen during transportation. This is not a quality issue. To ensure you can easily replace any missing crystals, we include extra crystals with every bag.

Thank you!